Privacy Policy

📖 1. Introduction

At JP Electrical & EV Solutions, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you:

• Visit our website
• Request a quote or make an enquiry
• Book our electrical services
• Communicate with us via phone, email, or in person
• Receive marketing communications from us

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

👤 2. Data Controller

J K P ELECTRICAL LIMITED (trading as JP Electrical & EV Solutions) is the data controller responsible for your personal information.

For all data protection enquiries, please contact:

• Email: info@jpelectrical.work
• Phone: 0113 418 0501
• Post: Data Protection Enquiries, JP Electrical & EV Solutions, Unit 8a Pickering St, Armley, Leeds LS12 2QG

📊 3. What Personal Data We Collect

We collect and process the following types of personal data:

🚫 What We Don't Collect

We do not collect or store:

• Credit or debit card details (handled securely by payment processors)
• Sensitive personal data (racial/ethnic origin, political opinions, religious beliefs, health data) unless specifically required for accessibility or safety reasons
• Data about criminal convictions or offences

⚖️ 4. Legal Basis for Processing Your Data

Under UK GDPR, we must have a lawful basis to process your personal data. We rely on the following legal bases:

📋 Contract Performance

We process your data to fulfill our contractual obligations when you book our services. This includes:

• Providing quotes and estimates
• Scheduling and completing electrical work
• Issuing invoices and processing payments
• Providing EICR certificates and compliance documentation

⚖️ Legal Obligation

We are legally required to retain certain records, including:

• EICR certificates and electrical installation records (Building Regulations compliance)
• Financial records (HMRC requirements - 6 years)
• Health & safety documentation

✅ Consent

We rely on your explicit consent for:

• Marketing communications (email newsletters, promotional offers)
• Non-essential cookies (analytics, marketing pixels)
• Photography/videography of your property (before/after photos for marketing)

You can withdraw consent at any time by contacting us or using the unsubscribe links in our emails.

🎯 Legitimate Interests

We process data based on legitimate business interests for:

• Improving our website and services
• Fraud prevention and security
• Network and information security
• Internal business administration

🎯 5. How We Use Your Personal Data

We use your personal data for the following purposes:

📞 Service Delivery

• Responding to enquiries and providing quotes
• Scheduling appointments and site visits
• Carrying out electrical installations, repairs, and testing
• Providing EICR certificates and compliance documentation
• Emergency callout services (24/7 availability)
• Warranty and guarantee management

💰 Billing & Administration

• Processing invoices and payments
• Maintaining financial records (legal requirement)
• Managing accounts and customer records
• Handling complaints and disputes

📧 Communication

• Sending appointment confirmations and reminders
• Providing job updates and completion notifications
• Responding to customer service enquiries
• Requesting feedback and reviews
• Sending important service updates (e.g., safety recalls)

📈 Marketing (With Your Consent)

• Sending promotional emails about our services
• Sharing special offers and seasonal discounts
• Providing educational content (electrical safety tips, guides)
• Announcing new services (e.g., EV charger installations, smart home automation)

🔧 Service Improvement

• Analyzing website usage to improve user experience
• Understanding customer needs and preferences
• Developing new services based on demand
• Training staff and quality assurance

🛡️ Legal & Compliance

• Complying with legal and regulatory requirements
• Maintaining health & safety records
• Handling insurance claims or legal proceedings
• Preventing fraud and maintaining security

🔗 6. Third-Party Services & Data Processors

We use carefully selected third-party services to help us operate our business efficiently. These services may process your personal data on our behalf:

🌍 International Data Transfers

Some of our service providers (e.g., Google, email platforms) may transfer data outside the UK/EEA. Where this occurs:

• We ensure adequate safeguards are in place (e.g., EU-US Data Privacy Framework, Standard Contractual Clauses)
• Data is only transferred to countries with adequate data protection laws
• We conduct regular reviews of international transfer mechanisms

🍪 7. Cookies & Similar Technologies

Our website uses cookies to improve your browsing experience and analyze site performance.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

Types of Cookies We Use:

✅ Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be switched off:

• Session cookies: Enable core website functionality
• Security cookies: Protect against fraud and maintain security
• Load balancing cookies: Ensure smooth website performance

📊 Analytics Cookies (Requires Consent)

Help us understand how visitors interact with our website:

• Google Analytics: Tracks page views, session duration, bounce rate
• Purpose: Improve website design, content, and user experience
• Data collected: Anonymized usage statistics (no personal identification)

🎯 Marketing Cookies (Requires Consent)

Used to deliver relevant advertising and track campaign performance:

• Facebook Pixel: Tracks conversions from Facebook ads
• Google Ads: Measures ad effectiveness and enables remarketing
• Purpose: Show relevant ads, measure campaign ROI

🔧 Managing Cookies

You can control cookies through:

• Cookie consent banner: Accept or reject non-essential cookies when you visit our site
• Browser settings: Block or delete cookies in your browser preferences
• Opt-out tools: Use Google Analytics opt-out browser add-on

⏰ 8. How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

🗑️ Secure Deletion

When data reaches the end of its retention period, we securely delete or anonymize it using:

• Secure data wiping for digital records
• Shredding for physical documents
• Anonymization for statistical/archival purposes

✋ 9. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data:

🔍 1. Right to Access (Subject Access Request)

You can request a copy of all personal data we hold about you. We will provide this within one month of your request, free of charge.

✏️ 2. Right to Rectification

If your personal data is inaccurate or incomplete, you can request that we correct or update it.

🗑️ 3. Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data in certain circumstances, such as:

• Data is no longer necessary for the purpose it was collected
• You withdraw consent (where consent was the legal basis)
• You object to processing and there are no overriding legitimate grounds
• Data has been unlawfully processed

Note: We may be unable to delete data if we have a legal obligation to retain it (e.g., HMRC financial records, EICR certificates).

🚫 4. Right to Restrict Processing

You can request that we limit how we use your data while we:

• Verify the accuracy of data you've challenged
• Investigate a complaint about unlawful processing
• Determine whether legitimate grounds override your objection to processing

📦 5. Right to Data Portability

You can request a copy of your data in a structured, commonly-used, machine-readable format (e.g., CSV, JSON) to transfer to another service provider.

⛔ 6. Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds to continue.

🤖 7. Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or significantly affects you.

📧 How to Exercise Your Rights

To exercise any of these rights, contact us:

• Email: info@jpelectrical.work
• Phone: 0113 418 0501
• Post: Data Protection Request, JP Electrical & EV Solutions, Unit 8a Pickering St, Armley, Leeds LS12 2QG

🔒 10. How We Protect Your Data

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information:

🛡️ Technical Security Measures

• SSL/TLS encryption: Our website uses HTTPS to encrypt data in transit
• Secure servers: Data is stored on encrypted, access-controlled servers
• Firewall protection: Network security to prevent unauthorized access
• Regular backups: Automated backups to prevent data loss (via UpdraftPlus)
• Malware scanning: Regular security scans to detect vulnerabilities
• Two-factor authentication (2FA): Protects admin access to sensitive systems

👥 Organizational Security Measures

• Access controls: Only authorized staff can access customer data
• Staff training: Regular data protection and security awareness training
• Confidentiality agreements: All staff sign confidentiality clauses
• Data minimization: We only collect and retain necessary data
• Regular audits: Periodic reviews of data security practices

🚨 Data Breach Protocol

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the Information Commissioner's Office (ICO) within 72 hours
• Inform affected individuals without undue delay
• Provide clear information about the breach and steps being taken
• Implement measures to mitigate harm and prevent future breaches

📧 11. Marketing Communications

We may send you marketing communications if you have:

• Explicitly opted in to receive marketing emails (e.g., via newsletter signup)
• Provided your contact details and have not opted out (existing customers only, under soft opt-in rules)

📨 What We May Send You

• Newsletters with electrical safety tips and industry updates
• Special offers and seasonal promotions
• New service announcements (e.g., EV charger installations, smart home packages)
• Educational content (guides, checklists, maintenance reminders)
• Customer surveys and feedback requests

🚫 How to Opt-Out (Unsubscribe)

You can stop receiving marketing communications at any time:

• Email: Click the "unsubscribe" link at the bottom of any marketing email
• Contact us: Email info@jpelectrical.work or call 0113 418 0501
• Update preferences: Manage your subscription preferences via our email preference center

📢 12. Complaints & Regulatory Authority

We are committed to resolving any concerns you have about how we handle your personal data.

🗣️ How to Complain to Us

If you're unhappy with how we've handled your data, please contact us first so we can try to resolve the issue:

• Email: info@jpelectrical.work
• Phone: 0113 418 0501
• Post: Complaints, JP Electrical & EV Solutions, Unit 8a Pickering St, Armley, Leeds LS12 2QG

We will investigate your complaint and respond within 30 days.

🏛️ Information Commissioner's Office (ICO)

You have the right to lodge a complaint with the UK's data protection regulator:

• Website: https://ico.org.uk/make-a-complaint/
• Phone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

🔄 13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services offered.

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify existing customers via email (for material changes)
• Display a notice on our website homepage

We encourage you to review this policy periodically to stay informed about how we protect your data.

📞 14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to contact us:

• Email: info@jpelectrical.work
• Phone: 0113 418 0501 (Mon-Fri 8am-6pm, 24/7 for emergencies)
• Post: Data Protection Enquiries, JP Electrical & EV Solutions, Unit 8a Pickering St, Armley, Leeds LS12 2QG

Business Hours: Monday to Friday, 8:00 AM - 6:00 PM
Emergency Line: Available 24/7 for urgent electrical issues