📖 1. Definitions & Interpretation

In these Terms & Conditions, unless the context otherwise requires:

• "We", "Us", "Our" means J K P ELECTRICAL LIMITED trading as JP Electrical & EV Solutions, company number 10561334
• "You", "Your", "Customer" means the person or entity engaging our services
• "Services" means all electrical installation, testing, repair, maintenance, and related services provided by us
• "Contract" means the agreement formed between us and you for the provision of Services
• "Quote" or "Quotation" means our written estimate for Services
• "Works" means the electrical work to be carried out as described in the Quotation or agreement
• "Site" means the location where Services are to be performed
• "Completion" means when the Works have been finished in accordance with the Contract
• "Consumer Rights Act 2015" means UK consumer protection legislation governing service contracts
• "Business Days" means Monday to Friday, excluding UK public holidays

✅ 2. Acceptance of Terms

By engaging our services, you agree to be bound by these Terms & Conditions. A contract is formed when:

• You accept our written Quotation (by signing, email confirmation, or verbal acceptance)
• You book Services through our website, phone, or email
• We commence work at your request
• You make payment or deposit for Services

These Terms supersede any previous agreements or representations unless expressly agreed in writing. Any variations must be confirmed in writing and signed by both parties.

⚡ 3. Our Services

We provide professional electrical services including but not limited to:

🏠 Domestic Services

• Electrical installations and rewiring
• Consumer unit upgrades and replacements
• EICR testing and certification
• Fault finding and repairs
• Emergency callout services (24/7)
• EV charger installation
• Smart home automation
• Lighting design and installation

🏢 Commercial Services

• Commercial electrical installations
• Planned preventative maintenance (PPM)
• Emergency lighting testing
• PAT testing
• Fire alarm installation and maintenance
• Three-phase installations

📋 Qualifications & Standards

All Services are provided by:

• NICEIC Approved Contractors - All work meets BS 7671 (18th Edition) wiring regulations
• Which? Trusted Trader - Independently verified for quality and customer service
• Qualified Electricians - City & Guilds certified with continuous professional development
• Fully Insured - £10 million public liability insurance and £5 million professional indemnity

💰 4. Quotations, Estimates & Pricing

📋 Written Quotations

Our written Quotations are:

• Fixed Price: Unless stated as an estimate, Quotations are fixed for the scope of work described
• Valid for 30 days from the date of issue
• Exclusive of VAT unless stated otherwise (VAT at 20% will be added to the final invoice)
• Subject to site survey: Quotations are based on the information provided and may be revised after inspection

📊 Estimates vs. Quotations

📈 Additional Costs

The following may result in additional charges:

• Scope Changes: Any variations to the agreed work must be approved in writing and may incur additional costs
• Unforeseen Work: Hidden defects, asbestos, structural issues, or unsafe conditions discovered during work
• Building Control Fees: Where notifiable work requires local authority approval
• Access Issues: If access is more difficult than anticipated (scaffolding, cherry pickers, etc.)
• Materials Price Increases: If materials costs increase significantly between Quote and installation
• Out of Hours Work: Weekend or evening work by prior agreement (premium rates apply)

🕐 Quote Validity

Quotations are valid for 30 days from issue. After this period:

• Prices may be subject to review due to material cost changes
• A new site survey may be required
• Availability of dates may change

💳 5. Payment Terms

💰 Payment Structure

Payment terms depend on the value and type of work:

💳 Accepted Payment Methods

• Bank Transfer (preferred for large amounts)
• Credit/Debit Card (via payment terminal or online)
• Cash (for amounts under £500)
• Cheque (subject to clearance - 5 business days)

⏰ Payment Deadlines

• Deposit: Due within 7 days of Quote acceptance to secure booking
• Final Payment: Due within 7 days of invoice date
• Emergency Work: Payment due immediately on completion

⚠️ Late Payment

If payment is not received by the due date:

• We reserve the right to charge interest at 8% per annum above Bank of England base rate (Late Payment of Commercial Debts Act 1998)
• A £40 debt recovery fee may be charged
• We may suspend ongoing or future work until payment is received
• Legal action may be taken to recover unpaid debts

📜 Certificates & Documentation

Certificates (EICR, Minor Works, Installation Certificates) will be issued upon:

• Completion of the work to required standards
• Receipt of full payment

Original certificates may be withheld until payment is received in full.

❌ 6. Cancellation & Cooling-Off Rights

🛡️ Consumer Rights Act 2015 - 14 Day Cooling-Off Period

If you are a consumer and the contract was made:

• Online, by phone, or by email (distance contract), OR
• At your home or workplace (off-premises contract)

You have 14 calendar days from the date of contract to cancel without giving a reason.

⚡ Exception - Work Started Within 14 Days

If you request work to begin within the 14-day cooling-off period (e.g., emergency repairs), you will lose the right to cancel once we start work. However, if you cancel before we start, you'll receive a full refund minus any costs we've already incurred (e.g., materials ordered).

📅 Cancellation by Customer (After Cooling-Off Period)

If you cancel after the 14-day period or if cooling-off rights don't apply:

❌ Cancellation by Us

We reserve the right to cancel or postpone Services if:

• Unsafe working conditions exist at the Site
• Access to the Site is not provided as agreed
• You fail to pay the deposit or any installment when due
• We discover the scope of work was materially misrepresented
• Extreme weather or unforeseen circumstances make work impossible
• We become aware of a conflict of interest

If we cancel, you will receive a full refund of any payments made.

🌧️ Weather & Force Majeure

We are not liable for delays caused by:

• Extreme weather conditions (heavy rain, snow, high winds)
• Government restrictions or lockdowns
• Material supply chain disruptions
• Acts of God, terrorism, or civil unrest

We will reschedule work as soon as reasonably possible and keep you informed of any delays.

✋ 7. Customer Responsibilities & Obligations

To enable us to complete the Works efficiently and safely, you agree to:

🏠 Before Work Begins

• Provide accurate information about the property, existing installations, and scope of work required
• Disclose any hazards including asbestos, structural issues, or unsafe conditions
• Obtain permissions from landlords, freeholders, or local authorities where required
• Ensure clear access to all work areas and parking facilities for our vehicles
• Remove or protect valuable items, furniture, and belongings from work areas
• Arrange for pets to be kept away from work areas
• Pay the deposit to confirm the booking

⚙️ During Work

• Provide access to the Site at agreed times and dates
• Provide electricity and water if required for the Works
• Allow safe working conditions and not interfere with our staff or equipment
• Keep children and pets away from work areas for safety
• Inform us immediately of any concerns or changes to requirements
• Do not use electrical installations while work is in progress (unless expressly permitted by our electrician)

✅ After Completion

• Inspect the Works and notify us of any issues within 7 days
• Make final payment within 7 days of invoice
• Do not alter or interfere with our installations without consulting us first (this may void warranties)
• Maintain installations in accordance with manufacturer guidelines

⚠️ Failure to Meet Obligations

If you fail to meet these obligations:

• We may need to postpone work (you may be charged for wasted visits)
• Additional costs may be incurred (e.g., extra visits, materials waste)
• Completion may be delayed
• Warranties may be affected or voided
• We reserve the right to terminate the Contract and charge for work completed

🛡️ 8. Liability, Insurance & Limitations

✅ What We're Liable For

We accept full liability for:

• Death or personal injury caused by our negligence (unlimited liability)
• Damage to property caused by our negligence or breach of contract (up to £10 million public liability cover)
• Defective workmanship - we will rectify defects free of charge during the warranty period
• Breach of contract - we will remedy breaches or provide compensation where appropriate

❌ What We're NOT Liable For

We are not liable for:

• Pre-existing defects in your electrical installation or property (unless we've agreed to fix them)
• Damage caused by third parties after we complete work
• Consequential losses such as loss of business, loss of profits, or loss of data (except for consumers where caused by our negligence)
• Installations altered or tampered with by you or third parties after completion
• Failure to maintain installations according to manufacturer guidelines
• Force majeure events beyond our reasonable control
• Access issues or site conditions not disclosed to us

💼 Our Insurance Cover

• Public Liability Insurance: £10 million
• Professional Indemnity Insurance: £5 million
• Employers' Liability Insurance: £10 million

Copies of our insurance certificates are available on request.

⚖️ Limitation of Liability (Business Customers Only)

For business customers (not consumers), our total liability for any claim is limited to:

• The total value of the Contract, OR
• £10 million (whichever is lower)

This does not apply to consumers - your statutory rights under the Consumer Rights Act 2015 are unaffected.

✅ 9. Warranties, Guarantees & Defects

🛠️ Workmanship Warranty

We guarantee that all work will be:

• Performed with reasonable skill and care
• Completed in accordance with BS 7671 (18th Edition) wiring regulations
• Carried out using quality materials suitable for the intended purpose
• Free from defects in workmanship for the warranty period

⏰ Warranty Periods

🔧 What's Covered Under Warranty

• Defects in workmanship or installation
• Failures caused by faulty work or materials we supplied
• Remedial work to bring installations up to required standards

❌ What's NOT Covered Under Warranty

• Normal wear and tear
• Damage caused by misuse, neglect, or accident
• Alterations or repairs by third parties
• Failure to maintain installations according to manufacturer guidelines
• Damage from power surges, lightning strikes, or flooding (unless caused by our work)
• Defects in equipment/materials covered by manufacturer's warranty

📞 Making a Warranty Claim

To make a warranty claim:

1. Contact us within 7 days of discovering the defect
2. Provide your invoice number and description of the issue
3. Allow us reasonable access to inspect the defect
4. We will attend within 7 business days (or sooner for urgent issues)
5. We will rectify genuine defects free of charge

🔄 Consumer Rights Act 2015

If you are a consumer, these warranty terms do not affect your statutory rights under the Consumer Rights Act 2015, including the right to:

• Services performed with reasonable care and skill
• Services completed within a reasonable time
• Repeat performance or price reduction for defective services

📢 10. Complaints & Dispute Resolution

🗣️ How to Complain

We're committed to providing excellent service, but if something goes wrong, please let us know:

⏰ Our Complaints Process

1. Acknowledgment: We will acknowledge your complaint within 3 business days
2. Investigation: We will investigate the issue and may visit the Site if necessary
3. Response: You will receive a full written response within 14 days (or sooner for urgent matters)
4. Resolution: We will propose a fair resolution (repair, refund, or compensation as appropriate)

🏛️ Independent Resolution

If you're not satisfied with our response, you can escalate to:

✅ Which? Trusted Trader

As a Which? Trusted Trader, we're committed to their Code of Conduct:

• Website: trustedtraders.which.co.uk
• Phone: 029 2267 0000
• Which? can investigate complaints and mediate disputes

⚡ NICEIC Complaints Procedure

As an NICEIC Approved Contractor, you can also complain to:

• Website: niceic.com/consumers/complaints
• Phone: 0333 015 6626
• NICEIC investigates technical and contractual disputes

⚖️ Alternative Dispute Resolution (ADR)

If we can't resolve the dispute, you may use an ADR service:

• The Dispute Service: dispute-service.co.uk
• Centre for Effective Dispute Resolution (CEDR): cedr.com

⚖️ Legal Action

If all else fails, you have the right to take legal action through:

• Small Claims Court (for claims up to £10,000)
• County Court (for larger claims)

🔒 11. Data Protection & Privacy

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018.

📊 What Data We Collect

• Contact details (name, address, phone, email)
• Property information (address, property type, access details)
• Payment information (invoices, payment history)
• Work details (scope of work, certificates, photos of installations)

🎯 How We Use Your Data

• To provide the Services and fulfill our contractual obligations
• To process payments and issue invoices
• To comply with legal requirements (e.g., EICR record-keeping)
• To maintain warranty and guarantee records
• To send service-related communications
• For marketing purposes (only with your consent)

⏰ How Long We Keep Your Data

• Job records: 6 years (HMRC requirement)
• EICR certificates: 7 years (legal compliance)
• Financial records: 6 years (HMRC requirement)

✋ Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (subject to legal requirements)
• Object to marketing communications
• Complain to the ICO

⚖️ 12. General Legal Provisions

📝 Entire Agreement

These Terms, together with any Quotation or written agreement, constitute the entire contract between us and supersede all previous discussions, correspondence, or agreements.

✍️ Variations

Any changes to these Terms or the Contract must be agreed in writing and signed by both parties.

🔄 Assignment

You may not transfer your rights or obligations under the Contract to any other person without our prior written consent.

⚖️ Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

⏰ Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

🏴󠁧󠁢󠁥󠁮󠁧󠁿 Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

📞 Notices

All notices under these Terms must be in writing and sent to:

• Email: info@jpelectrical.work
• Post: JP Electrical & EV Solutions, Unit 8a Pickering St, Armley, Leeds LS12 2QG

Notices are deemed received:

• If by email: on the day of sending (if sent before 4pm on a business day)
• If by post: 2 business days after posting (UK first class)

🔄 Updates to Terms

We may update these Terms from time to time. Changes will apply to new contracts entered into after the effective date. Existing contracts remain subject to the Terms in force at the time of agreement.